Home
Help centre

How can we help?

You can search for your answers or explore in the FAQ section. Alternatively, you can connect with us on WhatsApp or Live chat.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Results for “
Search
”
What is Deriv X?
What is Deriv Bot?
What is the Deriv Payment Agent Programme?
What is phishing?
What is Deriv Trader?
Is Deriv regulated?
How do I sign up as an introducing broker (IB)?
How do I sign up as an affiliate?
What is a complaint?
Do I need to verify my Deriv account?
What payment methods can I use for deposits and withdrawals?
What is forex?
How can I change my personal details?
What is Deriv MetaTrader 5 (Deriv MT5)?
What is Trader’s Hub?
What trade types are available on Deriv GO?
What is Deriv cTrader?
What is Deriv P2P?
What is the minimum / maximum I can deposit into my Deriv X account?
Where do I find the blocks I need?
Is the Deriv Payment Agent Programme the same as Deriv P2P?
What are some best practices to avoid being phished/scammed?
What markets can I trade on Deriv Trader?
How can I submit a complaint?
Where is my money held?
Why should I join your introducing broker (IB) programme?
Why should I join your affiliate programme?
How long does verification take?
How long does it take for my deposits and withdrawals to be processed?
What are commodities?
What are the main differences between your digital options and CFD platforms?
How do I add a Deriv MT5 trading account on Trader’s Hub?
How can I change the currency of my account?
How can I place a trade on Deriv GO?
What markets can I trade on Deriv cTrader?
How secure is Deriv P2P?
What markets can I trade on Deriv X?
How do I remove blocks from the workspace?
Why do clients need a payment agent?
What are the main causes that can compromise my account?
What information should I include when making a complaint?
What contract types do you offer on Deriv Trader?
How much do you pay in CFD trading commission?
What type of commission plans do you offer?
Why were my documents declined?
What is the minimum deposit or withdrawal amount?
What are stock indices?
What are the differences between the MT5 Standard, Financial, and Swap-free accounts?
How do I add a Deriv X trading account on Trader’s Hub?
Can I change my email address?
Where can I get a view of my overall open and close positions?
How do I add a Deriv cTrader account?
I did not receive the verification email. What should I do?
How do I reset my demo trading account balance on Trader’s Hub?
What is the minimum and maximum amount to trade on Deriv X?
Why can't I create an account?
How can I withdraw funds from my Deriv MT5 real money account?
How do I create variables?
Do I need a Deriv account to become a payment agent?
How can I recognise phishing websites?
What happens after I submit a complaint through live chat?
Can I download the chart on Deriv Trader?
Are there any charges for joining your introducing broker programme?
Who can apply as an affiliate?
My withdrawal verification link has expired. What should I do?
I lost my phone. How can I disable two-factor authentication (2FA)?
What are derived indices?
How do I contact the customer support team if I need any assistance?
How do I log in to my Deriv cTrader account?
Do I need a Deriv account to use Deriv P2P?
Where can I find my account balance on Trader’s Hub?
What are the major differences between Deriv Trader, Deriv MT5, and Deriv X?
I forgot my Google/Facebook/Apple account password. How can I log in to my Deriv account?
Why are my Deriv MT5 login details different from my Deriv login details?
Do you offer pre-built trading bots on Deriv Bot?
Do I have to pay any fees to become a payment agent for Deriv?
How do I identify a phishing email?
What should I do if I'm not happy with the response from your customer support team?
How and when will I receive my IB commission payout?
Is it free to join your affiliate programme?
How can I identify Deriv customer support impersonators on Telegram?
How can I remove the withdrawal limit on my account?
What are contracts for difference (CFDs)?
Can I use the same login credentials, such as username and password, for Deriv GO and all the options platforms?
How do I make deposits into my Deriv cTrader account?
How can I become a Deriv P2P user?
Where can I find my account settings on Trader’s Hub?
What's the difference between Deriv MT5 and Deriv X?
How can I close my account?
How can I change my Deriv MT5 password?
What is a quick strategy?
Do I get commission as a payment agent?
Can I go to the regulator directly instead of contacting you first?
When can I withdraw my commission?
How do I identify a scam social media account?
What is a referred client?
How can I stay safe from impersonators on Telegram?
Why did my credit card deposit get declined?
How many trading platforms do you offer?
How do I fund my account through Deriv GO?
Sorry, we couldn’t find any results with “
Empty state
” in it
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Trader’s Hub

What is Trader’s Hub?
How do I add a Deriv MT5 trading account on Trader’s Hub?
How do I add a Deriv X trading account on Trader’s Hub?
View all
General

Deriv MT5

What is Deriv MetaTrader 5 (Deriv MT5)?
What are the main differences between your digital options and CFD platforms?
How can I change my Deriv MT5 password?
View all
Platforms

Account

How can I change my personal details?
How can I change the currency of my account?
Can I change my email address?
View all
General

Deriv X

What is Deriv X?
What is the minimum / maximum I can deposit into my Deriv X account?
What markets can I trade on Deriv X?
View all
Platforms

Trading

What is forex?
What are commodities?
What are stock indices?
View all
General

Deriv Trader

What is Deriv Trader?
What markets can I trade on Deriv Trader?
What contract types do you offer on Deriv Trader?
View all
Platforms

Deposits and withdrawals

What payment methods can I use for deposits and withdrawals?
How long does it take for my deposits and withdrawals to be processed?
What is the minimum deposit or withdrawal amount?
View all
General

Deriv Bot

What is Deriv Bot?
Where do I find the blocks I need?
How do I remove blocks from the workspace?
View all
Platforms

Security

Do I need to verify my Deriv account?
How long does verification take?
Why were my documents declined?
View all
General

Complaints procedure

What is a complaint?
How can I submit a complaint?
What information should I include when making a complaint?
View all
General
Platforms

Fraud prevention

What is phishing?
What are some best practices to avoid being phished/scammed?
What are the main causes that can compromise my account?
View all
General

Deriv cTrader

What is Deriv cTrader?
What markets can I trade on Deriv cTrader?
How do I add a Deriv cTrader account?
View all
Platforms

Affiliate programme

How do I sign up as an affiliate?
Why should I join your affiliate programme?
What type of commission plans do you offer?
View all
General

Deriv GO

What trade types are available on Deriv GO?
How can I place a trade on Deriv GO?
Where can I get a view of my overall open and close positions?
View all
Platforms

IB programme

How do I sign up as an introducing broker (IB)?
Why should I join your introducing broker (IB) programme?
How much do you pay in CFD trading commission?
View all
General

About Deriv

Is Deriv regulated?
Where is my money held?
View all
General

Payment Agent

What is the Deriv Payment Agent Programme?
Is the Deriv Payment Agent Programme the same as Deriv P2P?
Why do clients need a payment agent?
View all
General

Still need help?

Our Customer Support team is available 24/7. Please choose your preferred contact method. Learn more about our Complaints procedure.

Live chat
WhatsApp us